Institutions
SECURITY
Safety by Design
At Gemini, Trust is our product. Our Trust and Safety Team works tirelessly to ensure that every customer has a safe and enjoyable experience.
How we Help to Protect Gemini Users
The Trust and Safety Team has adopted the following industry leading practices to help protect our users from fraud and abuse while using the Gemini platform.
Scam mitigation
We use custom developed tools and third party services to help find and block wallet addresses associated with scams.
Account security controls
We take a number of measures to safeguard your account, like requiring multi-factor authentication and verification of new devices.
Customer verification
We rely on the same techniques used by leading financial institutions to review and approve new user accounts in order to limit fraud and abuse.
Account Takeover (ATO) mitigations
We use machine learning and customized rules to evaluate signals that help respond to suspicious activity.
How to Protect Yourself From Crypto Scams
The best way to avoid scams is to learn how to identify them. Most scams can be easily identified by simply remembering the following three statements:
- Gemini will NEVER ask you for your password or 2FA code.
- Our support team will NEVER ask for remote access to your computer or phone.
- We will NEVER ask you to transfer funds to another account—that includes different wallet addresses, bank accounts, or third party apps.
Valid Gemini Communications
Gemini does not offer phone support. All support is provided via a valid Gemini email. Emails from Gemini will always end with the .gemini.com domain name. For example, emails from support@gemini.com or from the sub-domain hello@news.gemini.com are valid Gemini email addresses, because they end with .gemini.com.
xxxxxx@gemini.com
xxxxxx@news.gemini.com
xxxxxx@gemini.gem.com